While this was a very nice, clean, beautiful hotel. Upon checking in we received coupons for cookies that we're suppose to be available upon check-in. They were out of cookies. We had reserved our room well in advance, so it is not like we were an unexpected guest. Hotel was very quiet, 99% of staff was very friendly and helpful. However, when returning to the hotel one night after midnight we found the doors to be locked. Nobody had mentioned anything to us about how to get in. To make a long story short, the woman who was at the front desk on third shift on this night, was so EXTREMELY RUDE AND DISRESPECTFUL, that I will never, ever give my money to another Hilton hotel. Sad that one person can completely ruin an otherwise wonderful stay, I also think it is a shame that they would have someone with such nonexistent customer service skills to be working with the public.

When I booked this room through Hotwire, I received an excellent rate ($49/night). I can say that I did encounter a few surprises upon my arrival; i had been booked into a smoking room, though it had been cleaned enough that I could not detect a smoke odor. There was a lingering aroma of cleaning chemicals in the hallway that reminded me of a much lesser esteemed hotel brand.

Check-in was very efficient; the lone clerk on duty was pleasant despite the late hour. I was disappointed to find that internet access is complimentary only in the hotel lobby; in the rooms it is a $9.95 charge per day, which is not specified on the hotel website.

The room had a very comfortable bed. Furnishings were nice, though they are beginning to show their age. The draperies are a definite drawback; there are only the privacy shears and not actual drapes to draw closed. The television is a flatscreen model, but had an annoying box that had "Channel 3-" in the upper left corner that would not go away no matter what I tried. The cable options are very limited compared to other hotels I have stayed at in recent weeks.

For the price I paid for the room, I am quite satisfied. However, there is no way I would have been willing to pay much more than that. If you want a clean, basic room, this is a good option.

I got stuck at the airport due to a problem with the airline and they put me up in this hotel. I dreaded the evening, but was quite surprised with this property. The restaurant and bar were really nice (great food) and the room was quite comfortable. When I arrived I figured this would be the typical motel, but frankly I found the property to hold its own against some of the higher end chains I normally stay in. Comfortable bed, great big flat screen televisions, etc. Nice place to stay---especially if you are stranded at the airport.

We were disappointed with the hotel. Not up to "Doubletree"-snuff. The room was adequate, but we could hear the neighbors, not to mention the airplanes. We requested a cot for our daughter. They brought it up with no bedding and asked if we would like it put it down where we wanted it! I was baffled.

When we returned from our trip, the Courtesy Van took 50 minutes to pick us up at the Charlotte airport. The hotel is 5 minutes away. I would not recommend this hotel.