my family and i stayed at this excellent hotel for november 24th, and we were able to secure a priceline rate for two rooms. mr. jones who checked us in was so gracious in meeting my "humble" requests for one of the room to have two beds. he was so pleasant in informing us that the shuttle would take us anywhere we needed to go. everyone who served us at dinner and breakfast to the lady at the front desk as we were checking out was absolutely wonderful. you could feel that customer satisfaction was of primary importance. parking was near and relatively inexpensive. since we were going to the panthers game, the shuttle drove us there and returned us to the hotel. the drivers of the shuttle were professional in conducting their duties, too. traffic is a mess during ball games. this was a real convenience. i would stay here at whatever their regular rate is.it was a great experience!!

Me and my husband had went to the Panthers and Steelers game and afterwards went back to the room and i have to say i had no problems with the place we stayed the staff was excellent and Bret the guy that took us to the game was a really nice guy and afterwards he was across from us and seen us and he waited and made sure we got back over to the Crowne Plaza the room was great and i slept like a baby i loved all the pillows it was just great no complaints at all and i would definetly stay there again

We stayed in Charlotte four nights in order to attend the National Square Dance Convention. The hotel was on the convention hotel list as the Best Western, when we made our reservations and they faxed us the details of our confirmation. We are members of the Gold Crown Club and Priority Club hotels so we would get credit on our account either way. About a month before our arrival, we called the hotel to confirm our reservation and were told that we would be entitled to the same rate quoted by BW, a hot breakfast daily, and shuttle service to the Convention Center or anywhere within 3 miles of the hotel. There were many square dancers staying at the hotel and we kept the shuttle drivers busy. They are to be commended for their courteous, helpful and "go out of the way" attitude. The room was large and well appointed. We didn't discover the room darkening curtain until the next morning, however. The room came with little net bags with sleep inducing things in them: a satin eye cover, ear plugs, lavender spray to make the pillows smell nice and a CD to play in the radio/CD player by the bed, to help put you to sleep. We didn't need them after we discovered the shade. There was a little noise from the street, but not much. The breakfast was biscuits and sausage gravy in addition to eggs, bacon, sausage, potatoes, bread, sweet rolls, cereal, fruit, juice, milk, coffee and tea. It was enought to keep us going all day. It was served in the dining room with cloth napkins and an attentive, smiling staff to help when needed. One night they had a "special" in the bar that included a free appetizer when you bought a bottle of wine. We had five big shrimp in the shrimp cocktail and enough wine for two nights. We had a great time in Charlotte and were treated very well at the Crowne Plaza Hotel.

Stayed at this hotel recently on a business trip to Charlotte. Cannot understand how anyone could be negative about this hotel. I have been in the hotel business for 30 years and this hotel has exceptional service. I had several excellent meals at the hotel. The roast beef was awesome and their breakfast and lunch buffets provide an exceptional selection at in todays day and age unbelieveable low prices. The room was great with one of those new pillow top mattresses, lots of thick towels and way too many pillows. I would have no problem recommending this hotel.