I truly enjoyed our stay at this well maintained hotel. The staff was friendly, helpful and professional. The room was clean, odor free and well appointed. Family friendly establishment. Great breakfast and nice Manager's Reception. I would definitely go back!

We arrived on Friday August 10th. Immediately we were told that the water would be off in our suite the following day for a period of an hour at 11:00 am. Not horrible but it did make us rearrange our plans for the next day. When we got to our room, the TV in the living room area did not work and the night latch on the door was ripped off and hanging by one screw. Maintenace came and fixed those problems. The pool was closed for renovations but we were not told about this at all until we went down and saw the sign on the door. Saturday and Sunday morning, both, we were awaken at 8 am by hammering and drilling either from above us or the stairwell beside us. It continued, continuously, for several hours. Twice, when returning to our room (we stayed for two nights) our key cards, both mine and my husbands, would not open our room. The final straw came when checking out on Sunday, 08/12/07, the license plate had been stolen off our vehicle. I went inside and told the clerk and she said 'usually when that happens....." like it was a common occurence. I asked to use the phone to call the police and the clerk rolled her eyes at me. I thought it important to report it since I was from out of state. This hotel is not at all what we expected from an Embassy Suites, it was run down and not at all on the level of others we had stayed at before. We will never stay at this particular location again and will seriously consider skipping the Embassy brand all together in the future after the attitude of the staff and conditions at this location.

We got there at 5:00pm and were told they didn't know if they had any rooms. By the way we did have reservations. We were then told to wait for 30 minutes before checking in. The carpet in the room needed to be replaced, it was worn and dirty. There was plastic hanging from the ceiling in the pool area, I guess they had a leaking problem. I would not recommend this hotel.

We also stayed at the Embassy on "Race Day" during the Memorial Day weekend. There was no problem with check-in. Our room was ready once we arrived and we called ahead for an early morning check-in since we didn't arrive the night before as reserved. Our room was great and spacious as usual. I love the fact that there are plenty of towels/washcloths to us. The breakfast buffet was delightful and plentiful. And we even order room service which arrive in no time! Presentation is the key and they know how to do that! Check-out was great and fast even with race day and 2 weddings that weekend there at the hotel. They never missed a beat! I've always stayed at the Embassy when I come to Charlotte if I'm not staying with family members and everytime is a relaxing treat!