A major selling point of the Marriott Courtyard brand is free internet access in rooms. I dare you to successfully use this feature at this property. The transmission speed is so slow in the room that the service is useless. The result is competition for the sole terminal in the "business center" off the lobby and for the limited space at the outlets in that area. Users were bringing laptops into that area to directly connect via cable. WiFi connection in the lobby area was very slow. Being hard wired was the way to go. It has been years since we have experienced such miserable internet access in a hotel room. Given that the hotel underwent a major renovation recently, there is no excuse for this problem. The hotel "engineer" spent a fruitless hour in our room and divulged that it is a major problem throughout the hotel. In fairness, I must report that the "engineer" did his best and did provide access to the "Elite" members work area. Sadly, internet service was poor in that facility. The contracted tech support informed us that ithe problem lies with the modems in the room.
Working in the "business center" can be problematic due to noise. The center overlooks the large TV area. The TV is always on and the volume is high. Check -in and the breakfast area are also immediately adjacent to the "business center". The staff provided the majority of the noise. They are rowdy. I've never been in a hotel where the front desk staff behaved in such an unprofessional manner. Individuals, possibly personal friends, kept coming and going to much shouting and laughter. One staff member had child care issues and was accompanied by a young , vocal child. Currently, I am overhearing a very loud conversation between two staff members discussing painting issues. Clearly, staff training has been lacking.
The closest sit down restaurant appears to be a Ruby Tuesday on the other side of I77. When I requested information on suitable restaurants, I was directed to the Carolina Mall, which is about a 5 minute drive in distance, but took closer to 30 minutes due to traffic. Going downtown would be a better choice or head in the direction of the South Town mall.








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