We spent 4 nights in a 1 bedroom suite at this hotel. We have stayed at a Residence Inn previously and had a good experience so we decided to try another one. We were not disappointed. The lobby was clean and inviting. The hotel has a large breakfast area, a business center with computer, printer and ATM, a small self serve grocery area, a nicely equipped fitness area and a free shuttle to downtown.
Our room on the eighth floor was clean and quiet. The bed was comfortable and we slept very well. We stayed in a unit with a full kitchen complete with microwave, coffee maker and dishwasher as well as a full size refrigerator and small table and chairs. There were start up supplies on the table and dishes, silverware and cooking pots and utensils.
A complete breakfast was included in our room rate. The food was plentiful and tasty. Many healthy options were available. My husband is very health conscious and had no difficulty with his selections. Coffee and tea are available all day and there is a lovely happy hour Monday thru Thursday. There is a nice bar for evening cocktails.
Above all, the staff was what made our stay so pleasant. The entire front desk staff was friendly and often went out of their was to help us. One staff member even dropped us off at a car repair shop on his was home from work to save us the walk. This was extraordinary service.
We walked all over downtown from the hotel with very little effort. In addition, my husband ran each morning throughout the city area and found it slightly hilly but very enjoyable.

I was at the hotel for one night last week. We stayed there using Marriott points while we were in town for a concert at the arena.

All in all a very nice hotel. It had all the expected amenities of a Residence Inn. The room was somewhat smaller than other Residences I have stayed at, but was perfect for our needs.

I think the location was good, but don't know much of the area. I think we'd stay closer to the "downtown" section were we to go back to Charlotte, but that would simply be a matter of preference.

No complaints at all about the stay. Breakfast was good and the hotel was very clean

I have stayed in many hotels and the service/ experience in this hotel was spectacular. We were in town on business and extended so we could experience the southern culture.

Rooms: The rooms were large and clean. Microwave, refrigerator, glasses/plates, dishwasher, couch. Nice view of the city and directly next to the football stadium. The rooms were always cleaned in a prompt manner as well.

Parking: $10 per day

Service: The girl at the front desk is also the concierge. She was eager to help and gave us great recommendations (Mac's for BBQ). She took the initiative to handwrite the directions because the GPS may be inaccurate due to the construction in the city.

Food: Fresh Baked cookies in the afternoon during the week. Every night during the week free Beer and free appetizers. They also give everyone a free hot breakfast buffet...sausage, biscuits, etc.

Shuttle: They have a free shuttle that will take you and pick you up anywhere in the city vicinity. The driver is very nice and has some great insight into the local food and culture.

I would not think about staying anywhere else in the city.

My husband and I stayed here for a 2 week trip. We came here for me to have a surgery and recuperate. I picked this hotel after reading the reviews on Trip advisor. Not only is the cancellation policy awesome (until 4pm the day of arrival), but the hotel is extremely clean. The staff is very friendly and helpful. The cleaning people in the rooms do a great job (and even do the dishes!!). The hot breakfast buffet every morning changes up daily and the happy hour food Mon thru Thurs could be enough for dinner (most nights). You are within walking distance to Charlotte's uptown area. Lots of restaurants, coffee shops, Sabrett's hot dog stands, the performing arts center, and a discovery zone (for kids) are really close.
Suggestion: (1) Go to the grocery store and get a couple of things for snacks since the room has a full size fridge/freezer, microwave and stove top. (2) Don't walk around too much at night (gets pretty desolate after dark during the week). (3) Venture out to Huntersville (take I-77 North to Exit 23, go right off exit ramp) for some good home style restaurants.