Staff here was exceptional. Professional, friendly and very helpful. I found our room very clean with little dust on the usual high surfaces and carpets clean. Bathroom pristine. Perfect location within walking distance of anything downtown.

My boyfriend took me to this hotel as part of a weekend getaway for my birthday. I was so excited because I heard great things about Omni Hotels and I was really looking forward to my visit.
To start off, the hotel itself was very nice and well kept. The staff was extremely nice. We stayed in a king size executive suite.
The first thing I noticed was that the toilet was not clean. The toilet seat looked as if it had urine specks on the seat and maybe housekeeping sprayed it down but didn't WIPE it clean.
We went down to the restaurant for dinner. We noticed the glass above the buffet was dusty. I didn't seem understand how a place where food is kept and used on a regular basis could have dust on it, but oh well??? My food was not good! The bread on my sandwich was very stale but I didn't have any problems changing my order. When we returned to our room, I went into the bathroom and saw a big ROACH in the tub. To top that off, while lying in that nice big king size bed, I kept smelling something weird when I would turn my face into the pillows. It's apparent that the pillow covers for the accent pillows had not been washed/changed because I could smell another person's saliva on the pillow (I almost threw up!). By this time I was extremely disgusted!!! We stripped the bed of the comforter and extra pillows and only used the ones that "seemed" to be clean and hopefully were changed. Last ,but not least, breakfast was another horror. After dinner the night before, I really didn't want to eat anymore food there, but my boyfriend insisted that we gave it another try. My order was screwed up again and while eating my grits, I bit into something white that appeared to be a piece of a paper napkin or at least that's what i'm hoping it was.
Needless to say, I was very very disappointed. I don't usually write reviews but I definitely utilize them to help make my decisions on hotels. I plan on giving my boyfriend a chance to contact Omni about our stay but I had to let others know about my visit.
Maybe "I" had a bad night and for others it was better. Personally, I don't ever plan on making a return visit!

This hotel is a crapshoot. I've stayed here before and the room was nice. This time I was stuck in Charlotte and needed a place. The Omni is very convenient to BoA. I called the front desk to see if I could get a room. It turns out that they cannot tell you if they have any rooms - you have to call the 800 number. I've had hotels tell me that you have to call the 800 number to book a room before but never to tell me if they have one and I can walk over. I've stayed here before. Some rooms are nice. This room was not. If you stay here make sure that you are high up - at least the 5th floor and if at all possible that your windows do not face BoA. If you are lower or face BoA you will hear sirens and buses all night long because the windows and walls are not well insulated. This place survives because of its location. It it was anywhere else in the city ot would have been bull-dozed by now.

We stayed at the Omni the nights of December 28th and 29th, in order to go to the Meineke Car Care Bowl. The hotel was extremely lavish and comfortable.

The building is centrally located in Charlotte-and, as Charlotte isn't exactly the biggest city in the world it is a relatively easy walk to any attraction (for example, the Bank of America stadium was only a 15 minute walk).

The lobby is...nice. It's somewhat oddly shaped, with the front desk and the (very small) concierge desk located in an area next to the bar, while if you go down an escalator you get to the "mall" area-this houses a convenience store, as well as some other interesting shops.

Now, for the rooms. This is the one spot where the hotel truly shined. The beds were AMAZING, and the room was extremely spacious (with the exception of the bathroom). Our travel partners stayed in a room marketed as a "mini suite", and their room was not much bigger than ours-imagine the size of a decent sized kitchen table that only housed a pull-out couch.

We LOVED the fact that they gave us chocolates on the beds each night, as that was a nice treat after such a long day. The first night, they just gave us little packages of chocolate mints. The second and final night, however, they gave us this extravagant Godiva chocolate box (interestingly enough, they left the price tag on it-$15.50).

The TV's have the ONCOMMAND movie software, so you can order movies directly to your hotel room (albeit at a higher price). As well, the alarm clocks have MP3-in jacks, so you can plug in your iPod to listen.

It's probably common sense-but don't bother spending money on the in-room bar. The candy bars were extremely expensive. Also, they put out an Evian bottle, but then have a tag on it that says that if you open it, they'll charge 6 dollars to your hotel room!


Now, are you guys ready for the drawback (which may not bother some people)? The pool is outdoor, and is DISGUSTING! It looked as if it had not been cleaned in a long time, and it wasn't even particularly large-i'll just swim in the bathtub in the room!).
If you're interested, the exercise room was...just that. Not big, not tiny, but a decent room with a couple of machines.

All the people that worked at the hotel were very nice and welcoming. In all, I would not hesitate to recommend this hotel to anyone, and I would stay here again in the future.