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Hyatt Place Charlotte: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 10 reviews
10 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
2
3.0 of 5 stars
0
2.0 of 5 stars
2
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#41 of 156 hotels in Charlotte
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 124
Description: Hotel with pool & bar in Corporate Park with surrounding wooded area; 4 miles to Charlotte airport. This description is based on information provided by the hotel.
Address:
4119 South Stream Boulevard
(formerly AmeriSuites Charlotte Coliseum)
Charlotte, NC 28217
Check Rates: $136 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hyatt Place Charlotte

( 4-8 of 10 )
“Beware the Toothpaste Police”

Hyatt Place Charlotte

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1 of 5 stars
Miami, Florida
Mar 20, 2008

Had a very poor customer service experience at this Hyatt in City Park by the Charlotte airport.

Went on air travel starting at 4:30 in the morning. By the end of the day, close to 11:00 PM, I was stuck in Charlotte due to weather delays, missed flight connections, etc. Was tired, quite exhausted, but got a room at this Hyatt for a few hours of sleep and a meal. Had nothing on me but my laptop briefcase when I checked in. Was optimistic about the rest of the night as I am familiar with Hyatt properties and service and they generally impress.

However, one employee turned out to be fairly rude. While other staff were responsive, this person was routinely hostile. As I had no travel articles, I asked and received toothpaste from one employee after checking in. This other employee, seeing this interaction, approached me and confronted me about asking for toothpaste, and demanded to know if I was a guest at the hotel (perhaps there have been some toothpaste thefts in the area). Evidently, he likes to keep tight control of the toothpaste situation.

The following morning, between 4-5 AM when I get ready to depart, this same person is on duty. I did not receive a check-out receipt under the door to expedite my departure. When I went to the lobby to obtain a receipt (to later settle my business travel), this employee was trying to deal with three ladies who were requesting a copy of a bill--as they seemed to have a problem with its settlement. I tried to use the self-checkout kiosks in the lobby but these would not process my check-out. Several other customers in the lobby were having difficulty checking out. My cab to the airport, which I arranged for the night before, left without me, as did additional cabs thereafter with harried guests rushing to get cabs. I went back to the lobby desk to wait my turn while this clerk complained to the three ladies that his Xerox machine did not work. Then, suddenly, he turns to me and says he will attend to me shortly. I say that's ok as my taxi has just left, I can wait--no offense intended, and this character explodes and screams in front of about ten people: "I DIDN'T DO THIS TO YOU!!" I ask his name and he tells me to deal with his manager.

I just leave, contact Hyatt corporate later in the day and explain that this particular hotel has a subordinate who seems preoccupied about toothpaste conspiracies and the challenge of multi-tasking. I add that the overall check-out procedures at this hotel are inept, quite incompetent actually, and otherwise ruined my stay.

So, I suggest to readers that if you stay at this hotel, be prepared for verbal abuse, pathological suspiciousness, and overt hatred of the job by some staff with a blatant lack of professionalism to highlight the miserable attitude. Also, don't brush your teeth while you're there, if they get too shiny you may be singled out for additional harrassment. Flossing might be ok.

  • This TripAdvisor Member:
    • Liked — generally quiet
    • Disliked — poor staff professionalism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jagtravel's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: November 14, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not worth the going rates - wait a few months”

Hyatt Place Charlotte

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2 of 5 stars
Fort Lauderdale, FL
Mar 4, 2008

Just completed a stay here at a rate of $169/night. This is NOT a full service hotel and it is still under construction. (note the building permits on the entry door) I would stay away from this place for a few more months until they figure out how to run it as a Hyatt Place. The hotel is being converted from an Amerisuites and the staff (with the exception of Managment who do appear know what is going on) really is out of the loop and overwealmed.

Pros:

Rooms - Beautiful 42" TV in the living room with HD channels and lots of space. Comfortable mattress. Rooms are newly renovated.

Lobby - Nice contemporary feel - also newly remodeled. Great concept.

Cons:

Bathrooms - They put a $2,500 TV in the room along with custom headboard and built in dresser/sink combination but neglected to fully remodel the bathroom (the wallpaper was the only thing that appeared clean and new) - plastic surround and poor lighting in a cramped space with dirty tile on the floor - really skeevie to me. The Bathroom is Motel 6 and the Room is nicer than most full service Hyatts - it's just weird.

Remodel Issues: The keys to our room had to be remade 4 times. Each time one of the keys would work the first time, then each subsequent time we tried to use them, we had to take a trip back downstairs - they appeared to have a life of 10 minutes (and we stayed away from magnets, etc.). I assume this is related to construction.

Additionally the right elevator was not working properly and I was stuck in it for several minutes until it returned to the lobby. This made getting our keys remade even more challenging..

The self check in computer also didn't seem to work properly so they are working out bugs there as well.

Service: One employee told us the restaraunt would open for hot breakfast and explained the menu - however, the following day it was closed for employee training

They ran out of coffee and the cold foods they did have out. Granted it was free so I shouldn't complain. You can tell there is lack of communications between managment and the staff as the staff isn't equipped to answer questions or deal with situations that may arrise.

The design of the lobby requires the person on the front desk to also operate the food service so it leads to service issues.

Both of our rooms never got the requested wake up calls.

Staff seemed overwealmed and were not able to answer the ringing phones.

One staff member was perplexed by a request for a taxi.

Bottom line is that the hotel is in the midst of a remodel and not everything is up and running. It would have been ok at a rate of say $110 per night or so but I wouldn't pay much more. Don't expect a full service hotel either - it's more like a remodeled Amerisuites. If you love a big plasma TV though and nothing else matters - this is your place!

  • This TripAdvisor Member:
    • Liked — Plasma TV in the room - renovated rooms
    • Disliked — Bathrooms, Staff, Food Service, Elevators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonFTL's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“exactly like the picture online”

Hyatt Place Charlotte

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5 of 5 stars
durham , nc
Nov 15, 2007

My husband, my 2 yr old and I stayed here last weekend for two nights and it was nice. The oversized grand bed was a king (we are used to a california king) but it was comfortable. The 42'' plasma was a treat. The bathroom is a little small, but I guess, you get it back in floor space. There was construction, but it did not affect us in any way. They even allowed us a late checkout @ 2pm. Can't wait to go back to see the finished hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kelisa0229's Summary
Date of Stay: November 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: November 14, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice rooms, fair price”

Hyatt Place Charlotte

Aug 30, 2007

Stayed here for 3 nights on business. Hotel is in the process of becoming a Hyatt Plaza property. Breakfast was included and very good. Dinning was limited due to construction. Staff was friendly and helpful.

King size bed was comfortable. 42" plasma TV and free Internet worked fine.

  • This TripAdvisor Member:
    • Liked — Bed, TV, Internet
    • Disliked — Lack of dining facilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_of_the_Nerd's Summary
Date of Stay: August 2007
Visit was for: Business
Age group: 35-49
Member since: August 29, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Poor customer service”

Hyatt Place Charlotte

Jul 31, 2007

On 7/21/07, We were transfered to this hotel from another Amersuites hotel which couldnt honor our reservation. They would not check us in until our prepaid payment was transfered from the other hotel, which didnt arrive that night. After midnight with our 8 yr. old sleeping in the lobby, they finally gave us a room.
The room was nice and they offered to let us stay there in the same room on our return on 7/28/07.
After we checked in on 7/28/07 we found out they werent honoring our confirmed quoted price and they never cancelled the reservation at their sister hotel that transfered us.
Since we we double booked, we checked out and went back to the original hotel which we still had a reservation at a lower price.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveSallyK's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 50-64
Member since: November 09, 2004
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hyatt Place Charlotte

( 4-8 of 10 )
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Hyatt Place Charlotte Address

4119 South Stream Boulevard, (formerly AmeriSuites Charlotte Coliseum), Charlotte, NC 28217