We got in late on the first day of a family vacation. The hotel is OK - little dated - SMALL double beds - no hot water in one of our rooms - shower rod falling off the wall in the other.
Got phone call from the front desk in the am - police had located our vehicle in a neighborhood (neighbors called in suspicious activity) and tracked us down on some of the papers left in the car. They jimmied the car in the parking lot of the hotel and drove it away to ransack it. We were the second car they hit on this night. According to the police, this has happened to at least 30 vehicles FROM THIS HOTEL PARKING LOT and the hotel has done NOTHING to increase security i.e. add cameras for the lots, hire a security person, etc. We lost all electronic items and one of our suitcases which they dumped to carry the electronic items taken out of the car. Luckily, we took all money, CCs, etc. into the hotel with us. They got IPODS, the car radio, my cell phone and a lap top. AVOID THIS HOTEL UNTIL THEY DO D SOMETHING TO ENSURE THIS STOPS!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
dos046, Director of Sales and Marketing
(Management representative)
Jul 16, 2008
We deeply regret this guest's experience while staying at our hotel. The auto theft was the only incidence of its kind in our history and we have since installed 24/7 security. We did experience difficulty in securing the new curved shower rods last year. Due to their design they required additional hardware within the walls and the problems were quickly resolved. Our double-bedded rooms have two standard double beds in them. Lack of hot water seemed to have been an isolated incidence. Again, we deeply regret that this guest did not have a good visit with us. We strive to maintain standards set by both Choice Hotels International and the Health Department and are regularly inspected to ensure that we are in compliance with both. Our beautiful bedding pkg. is new in 2008. We appreciate our guests time in sharing their concerns and the opportunity to respond to them. Your feedback is extremely important to us. We are in the business of making your travel experience a great one. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.