Well, where do I start. The Hotel lost my rate price from the online reservation system and insist I pay an extra 20 dollars to stay there. When I explained to them I had received an email verfying my rate...the clerk pointed me to the broken lobby computer to prove it to her. After 22 minutes and three useless attempts to pull up the internet I was told my only option was to call the 800-number and deal with them.
I did--from my own phone mind you. 45 minutes later the reservation center faxed in my rate. Without so much as an apology the hotel clerk handed me a key to a substandard, dirty room.
I had been traveling 5 hours, plus and was due to get up early.....This visit has lost Sleep Inn many nights with my company.
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