this hotel has a lovely reception AREA, but the front desk and the reception you get there is totally indifferent. we went out for dinner and when we came back, we noticed that the floor in our bathroom was wet--in fact, flooded--from the room above. we call the front desk to report it, and their response was "oh, thought that... more

My partner and I stayed at this Sheraton for one night at the end of April; we flew in late and wanted somewhere close to stay before continuing our vacation further in North Carolina. Free shuttle from the airport that runs 24 hours a day--pleasant driver. Shattered my image of what a airport hotel looked like--this one was quiet and... more

We used this hotel as an overnighter on our way to Belize. I phoned the hotel to request the shuttle and it arrived 40 mins later despite them saying they were on their way.Not a great start considering they are only 15 mins away. Check in was smooth-though the reception staff are rather surly and robotic. I appreciate that it... more

Our family of 4 stayed at this hotel on our way to Florida, during the first week of February 2006. Although the hotel is not hard to find, we were driving and got lost. I called the concierge twice for directions and he was extremely helpful. We arrived later than we expected and were pleased that the heated indoor/outdoor pool... more

I got stranded in Charlotte this past weekend due to the bad weather in the Northeast and had the misfortune to have to stay 2 nights here. The hotel itself is passable and the rooms are not too bad but the staff and the service here totally suck!! Just a few examples: (1) Staff at the check-in desk not having... more

I stayed her for one night in May. The check in was friendly and they asked if I needed help with luggage, which I declined. Lobby had lots of comfy sofas and a large gas fireplace. I received a king non-smoking room--huge. Navy down comforter on a mahogany sleigh bed. Large tv, marble floor, nice art work (reproduction of English... more

I pretty much echo the earlier sentiments, though bell service isn't that big of a deal for me. There was a Shriner or some other conference there. The wait at the elevators was ten or more minutes. The Club Lounge was a dump. more

When I stayed at the Sheraton Airport in Charlotte, NC, I had never really known what a truly BAD hotel experience can be like... First of all, I went with my brother and his wife and had requested well in advance to have connecting rooms. That did not happen, and any attempt to speak with the manager about the situation... more

We learned the hard way that this hotel has only one bellman (and not enough luggage carts), which in effect means that you have to be prepared to carry your own luggage. When I asked the manager how a hotel that calls itself "Airport Plaza" can get away with having only one bellman, his response was that the hotel is... more