I was very pleased with my stay at the Sheraton Charlotte Airport. The lobby area is very beautiful and inviting, and the staff was amazing...even at 3:00am when we were checking in. I work in the hotel industry and tend to be a "snob" whenever I travel and this hotel exceeded my expectations. The staff even gave me a tour... more

The hotel has seen better days but it is easy to get to and from the airport. The elevators are in really bad shape. I would have taken the stairs if I could had found them. I reserved two nights from priceline for a pretty good price (50%) off. We stayed the first night in a king non-smoking. The beds... more

Hotel was clean. Staff exceeded expectations. Lobby is lovely. My 3 year old son loved tossing coins into the wishing well. Pool area is near elevators which lacks privacy but looked well maintained. Room service, front desk, amenities were great. Complimentary shuttle to and from the airport was convenient. Drivers were professional and friendly. Redeemed starpoints for this stay. Overall,... more

Booked a corporate event at this hotel, and planning went smoothly. Sales rep met me in the lobby when I arrived, and had everything ready to go. Rooms were clean, beds very comfortable. Loved the make-up mirror on the wall in the bathroom. Staff friendly, and quick to help. Bellhop made shuttle arrangements to transport our group to and from... more

Had a nice very time at this hotel. The room was extremely clean, beds very comfortable. Even though this appears to be an older hotel which has been renovated, we noticed they chose to use the best in sheets, coffee, shampoos, etc. Our 4 year old enjoyed watching the planes fly by from our window (cheap entertainment). The only points... more

This is an ordinary Sheraton. On the positive side the hotel and the room were clean and comfortable. The lobby was nicer than many hotels. During our stay we had some complaints, although nothing that seriously detracted from our experience. The few interactions we had with the staff weren’t terrible but certainly left much to be desired. When we arrived... more

This is a well-managed hotel with a responsive staff. I have stayed here many times and the hotel has always been up to standard and problem-free. The indoor/outdoor pool is pleasant and the food at the restaurant is fairly good. While this is not a luxury hotel, I would definiitely return here due to its great location and well-trained staff... more

this hotel has a lovely reception AREA, but the front desk and the reception you get there is totally indifferent. we went out for dinner and when we came back, we noticed that the floor in our bathroom was wet--in fact, flooded--from the room above. we call the front desk to report it, and their response was "oh, thought that... more

My partner and I stayed at this Sheraton for one night at the end of April; we flew in late and wanted somewhere close to stay before continuing our vacation further in North Carolina. Free shuttle from the airport that runs 24 hours a day--pleasant driver. Shattered my image of what a airport hotel looked like--this one was quiet and... more