I arrived late in the evening after flight delays and was greeted with the news that the hotel was overbooked so I would be offered only a sofa-bed for the first night, but be upgraded for the second night. Since I was not paying for the room, they offered me a $30 food and beverage certificate and points towards a... more

Great staff, great rooms, a great location downtown. Great food at the meeting that I attended as well. The business center's webservice was a bit of a joke but was refunded promptly after I called about it. I would stay here again. Other than that...eh...a business hotel, but was pricey for what it was. I will say a little about... more

When I travel for conventions or other large gatherings, I tend to stay at the sponsored hotel for convenience. I must say, when we pulled up to the Westin in Charlotte, it looked very impressive. The Concierge and Front Desk staff are fantastic. Friendly greetings and smile with what seems to be a genuine sincerity. The coming and going seems... more

we stayed May 8-10 for a special occasion. building is striking from the outside, and modern inside. i made my reservation online and noted we were there to celebrate my wifes birthday. we were upgraded (SPG) and had a nice treat in the room. people were friendly, location was awesome, all in all no problems, and a great deal for... more

Have been to many Westins and this was not quite like most Westins. I was "upgraded" because of my SPG Gold but I missed what the upgrade was. The view of downtown was wonderful and the locations is very convenient to the Convention Center. The room was small and routine not with the usual Westin modern decor. The bathroom was... more

Almost everything about the "Grand Deluxe" room that I reserved on the preferred 24th floor at the Westin (including the price) was misleading and quite disappointing to say the least. The shower heads in the bathroom were great, as was the view of Charlotte and the LCD television. Everything else was a major let down. The "heavenly bed"... quite ordinary... more

The rooms are spacious, wonderful soaps, great showers and the beds are marvelous. Front desk and concierge helpful. Fast elevators and great location. The food options are limited. We stopped for Sunday lunch, nothing but a breakfast buffet ($25.00)available at 1pm on Sunday afternoon. A Starbucks Coffee Kiosk is available if you want to pay over five dollars for a... more

My husband and I went for Valentine's Day and we had a great time. We actually live near Charlotte, but come to the Westin when we want to relax and be pampered. The rooms are always clean (I LOVE the Heavenly bed by the way) and the staff is very friendly. The bar is a great place to hang out... more

We have stayed at this hotel several times over the past couple of years and the service and rooms get progressively worse. This past weekend, it hit an all-time low! On arrival (Friday at around 6pm), there were two people working the registration desk with approximately 10 guests waiting to check in. In the room, there was a dirty towel... more