This hotel has no one who has a clue what customer service is all about. I found the staff to be rude and unconcerned. They have a faulty bar which resulted in a injury to my foot. They did nothing. not even an apology . They asked me to leave when I wanted to file a report. as a result... more

Went to a wedding at Holiday Inn Center City and was not allowed to be seated at Reception. Family members in party were elderly and handicapped in wheel chair. We asked hotel staff for assistance in making a path to allow wheel chaired family members to be seated and were refused. We were told to wait in hallway and were... more

Beware of booking this hotel through discount sites. They were supposed to provide a room that would sleep four people, but they only provided a room with a king bed, and they brought up a rollaway. They said there were no two-bed rooms available and they claimed they did not have to provide that since we booked through a third-party... more

My husband, Mother & I stayed at this hotel for 5 days in June. I had gotten a great deal through hotwire. It was a nice stay! There isn't really anything major to complain about. The people were friendly, it was very clean, pool area was always kept nice and you can not beat the location of this hotel! It's... more

I was attending the USBC Bowling Tournament in Charlotte. I stayed at the Holiday Inn for three days and stayed at another hotel for the remainder, just because we couldn't get rooms for the other dates. The hotel was nice but was going through some renovations during the day and were usually done by dinnertime. So there weren't any problems... more

The nicest Holiday Inn experience ever. Great customer service from ckeck-in through check-out. The club level was fine, but nothing special. The restaurant off the lobby was outstanding, good wine list, excellent value for a downtown hotel. more

This place is a bit expensive, but the location right downtown in this charming city is perfect. The Concierge-floor room was clean and spacious, and the service was excellent. The restaurant provided a very nice lunch. more

i stayed last weekend 3/2-4/2007. The property was not worth the 450.00 a night i paid. Two nights at $960. was a bit much. I was told that they did not accept discounts for this weekend as well as no free breakfast, nor did i have a door separating the rooms inmy suite. The location to activities waas fine but... more

Hotel is getting a makeover, so rooms are a bargain right now for downtown. If you don't know Charlotte, hotel can be difficult to get to (Charlotte has a lot of 1 way streets, which you have to go a mile or so before you can make a corrective turn...it took me 15 minutes to figure out how to get... more